GEMKO's Customer Care Plan for Microsoft Dynamics NAV (Navision) Customers
GEMKO Information Group's Customer Care Plan (CCP) is designed to bring a comprehensive set of offerings that assist the customer with day-to-day issues, periodic activities and planning, long-term strategic planning, as well as protection of the customer's original investment in GEMKO.
GEMKO CCP Offering:
- Help Desk Support
- Six (6) User Group meetings per year
- Upgrade estimates
- Wellness Visits
- Quality Reviews
- Customer Feedback for a cycle of continuous improvement
- Pro-active GEMKO management involvement
- Transitional Assistance
- Discussion forum
For more information on the CCP, please contact us.
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CCP Benefits
This plan is a pro-active approach to using IT to enable your business
processes by:
- Fostering collaboration and planning
- Providing expert advice and resources
A primary goal of the plan is to
minimize IT related disruption to your business by:
- Ensuring the completion of tasks that are not normally or regularly being completed
- Managing workload impact
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